Privacy Policy

Who We Are

Rocky Mountain Lodge & Suites (also known as Rocky Mountain Lodge & Suites) is located at 409 Stewart Street, Renfrew, Ontario, Canada. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a reservation.

Information We Collect

We may collect the following personal information:

• Name, email address, and phone number (when you submit our contact form or make a reservation)
• Check-in and check-out dates and room preferences
• Correspondence you send us by email or telephone
• Basic website usage data (page visits, browser type) via standard server logs

We do not collect payment card information directly. Any payments are processed securely through our booking provider.

How We Use Your Information

We use the information you provide to:

• Process and confirm your reservation
• Respond to inquiries and provide customer support
• Send you confirmation and pre-arrival information related to your booking
• Improve our website and services

We will never sell or rent your personal information to third parties.

Data Retention

We retain guest records for a reasonable period to comply with applicable laws and for legitimate business purposes such as accounting and dispute resolution. You may request deletion of your personal information at any time by contacting us.

Cookies

Our website may use basic cookies or local storage to support functionality such as remembering form entries. We do not use tracking or advertising cookies. You can disable cookies in your browser settings at any time.

Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, please contact us at the details below.

Cancellation Policy

• If you cancel 3 days or less before your check-in date at 3 PM, you will be charged the cost of the first night.
• No refunds are given for early check-out.
• If you book multiple nights and decide to leave before completing your full stay, the remaining unused nights can be used as credit within the same calendar year.

Check-In Policy

• Check-in time is 3:00 PM to 9:00 PM.
• Full payment is required at check-in if it was not paid online.
• A $50 security deposit is required if it was not paid online.
• The security deposit is refundable after check-out, as long as there is no damage to the room and no excessive cleaning is required.
• Refunds are usually processed within a few business days after check-out.

Customer Satisfaction Policy

Full money back customer satisfaction guaranteed upon check-in.

No-Show Policy

• If you do not arrive on your scheduled check-in date and do not contact us to cancel, your reservation will be marked as a no-show.
• In case of a no-show, the cost of the first night will be charged.
• The remaining nights of the reservation will be cancelled automatically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: rockymountainhouse013@gmail.com
• Phone: 613 432 1222
• Address: 409 Stewart Street, Renfrew, Ontario, Canada